Starbucks

Reviews about Starbucks

• 5 / 5

  By Pablo Pueblo
  Nice Place Plenty of light.
  July 06, 2016
• 1 / 5

  By Seattle Sydney
  Let me begin by stating that I am a Satellite, so I take my Starbucks very seriously. But so should they. I am nearing the end of a 5 week stay on the east end and and made the 12 mile drive to the Starbucks nearly every day, for the wonderful convenience of their drive-thru. That's an extra 8 miles than the closer, much better store which does not have a drive thru, and would require me to unload and load the boys just for my coffee. Trust me, even with only one star, it's worth it. However this place takes the cake for the worst Starbucks I have encountered.
  
  I drink a Non-fat Vanilla Latte. Not that complicated. It's been wrong at least half of the times they have made it. It's been so wrong 5 times (I've been about 15 times total) that I've either had to drive back around or go inside to have it remade.
  
  1. Not once has anyone ever apologized for the drink ever being made incorrectly.
  
  2. I have always been blamed for the drink being blamed incorrectly.
  -I didn't say "non-fat loud enough"
  -If I order non-fat I should also order sugar free
  -My drink is too complicated
  
  90% of the time the drink is not made with vanilla and instead of offering to remake the drink, they grab the coffee and just pump it in and hand it back to me very annoyed, and unstirred.
  
  When I tried waiting at the drive-thru window, the man tried waving me by, behind the closed glass, as if I was sitting there for fun. Finally I had to drive around and talk to him through the speaker!! This one is a classic...when I told him I was waiting for him to open the window again, he said "oh its way too hot out there. The more we open it, the less AC we get". Um, okay.
  
  Finally, after the last wrong order, I went inside. My patience was running low so I wasn't friendly, but my no means rude when the barista told me I have to tell the drive thru operated non-fat several times if I want it. How about repeating the order back?? Ever heard of decent customer service? So I asked to speak to a manager. Guess who takes off his headset? The drive-thru operator!
  
  And that, ladies and gentleman is why you have a poorly run Starbucks. It ALL starts with management. If you have a manager you couldn't care less about customer service then what kind of example is he setting? He threw me a $4 gift card to shut me up, that didn't even cover the cost of my drink, while he also blamed me and made excuses. I'm sure he treats his employees really well too, if he treats his customers that way. Where are my Starbucks people? You would never see this in Seattle!
  
  Anyway, sadly I can't say I won't be back because it's the only drive-thru around. But really, get some new management in there and some more training. For the love of coffee!
  June 13, 2016